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nicolerusso6725
Access denied - intermittent Authorization errors over the last hour

We just had a flurry of errors trying to process card authorizations - 11 in the last hour, with this response:

{"correlation_id":"130.1744151964341","Error":{"messages":[{"code":"401","description":"Access denied"}]}}
{"correlation_id":"129.1744199860811","Error":{"messages":[{"code":"401","description":"Access denied"}]}}
{"correlation_id":"129.1744200020127","Error":{"messages":[{"code":"401","description":"Access denied"}]}}
{"correlation_id":"130.1744206241752","Error":{"messages":[{"code":"401","description":"Access denied"}]}}
{"correlation_id":"128.1744209056755","Error":{"messages":[{"code":"401","description":"Access denied"}]}}
{"correlation_id":"128.1744209625629","Error":{"messages":[{"code":"401","description":"Access denied"}]}}
{"correlation_id":"128.1744218926962","Error":{"messages":[{"code":"401","description":"Access denied"}]}}
{"correlation_id":"129.1744247715524","Error":{"messages":[{"code":"401","description":"Access denied"}]}}
{"correlation_id":"129.1744313916328","Error":{"messages":[{"code":"401","description":"Access denied"}]}}
{"correlation_id":"128.1744316137387","Error":{"messages":[{"code":"401","description":"Access denied"}]}}
{"correlation_id":"128.5174432135696","Error":{"messages":[{"code":"401","description":"Access denied"}]}}

Some customers have retried and been successful, but this has resulted in lost sales from other customers.


christopherlord730
Re: Access denied - intermittent Authorization errors over...

Urgent issues need to be addressed with the help desk by calling (855) 799-0790. Integration support is available Monday through Friday from 8am to 10pm EST and on weekends from 9am to 6pm EST. However, there is always 24/7 support to report hard outages.


christopherlord730
Re: Access denied - intermittent Authorization errors over...

I noticed in our Issue reports this morning -

As of 5:30 pm CT on 01/31/2018, some clients may be receiving an error when trying to authorize transactions on the Payeezy Gateway and Payeezy API.

As of 6:48 pm CT on 01/31/2018, this issue was resolved without First Data intervention.