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sumandebnath4676
Internal Server Error on Sandbox

I am getting a 500 from the Sandbox. Can somebody say whether it's a Payeezy issue?

I, [2015-09-01T20:31:47.527289 #3616] INFO -- : post https://api-cert.payeezy.com/v1/transactions/tokens
D, [2015-09-01T20:31:47.527442 #3616] DEBUG -- request: User-Agent: "Faraday v0.9.1"
Apikey: "***"
Nonce: "***"
Timestamp: "1441119707526"
Token: "***"
Authorization: "***"
Content-Type: "application/json"
D, [2015-09-01T20:31:47.527584 #3616] DEBUG -- request: {"type":"FDToken","auth":"false","ta_token":"NOIW","credit_card":{"type":"visa","cardholder_name":"John Smith","card_number":"4788250000028291","exp_date":"1030","cvv":"123"}}
I, [2015-09-01T20:31:50.982973 #3616] INFO -- Status: 500
D, [2015-09-01T20:31:50.983182 #3616] DEBUG -- response: content-language: "en-US"
content-type: "application/json;charset=UTF-8"
correlation_id: "228.1441119710684"
date: "Tue, 01 Sep 2015 15:01:50 GMT"
optr_cxt: "0100010000a26769a6-67bf-482e-aab4-e67650613df100000000-0000-0000-0000-000000000000-1 HTTP ;"
server: "Apigee Router"
x-archived-client-ip: "10.180.205.250"
x-backside-transport: "FAIL FAIL,FAIL FAIL"
x-client-ip: "10.180.205.250,107.23.55.229"
x-powered-by: "Servlet/3.0"
content-length: "132"
connection: "Close"
D, [2015-09-01T20:31:50.984715 #3616] DEBUG -- response: {"correlation_id"=>"228.1441119710684",
"Error"=>
{"messages"=>
[{"code"=>"internal_server_error",
"description"=>"Internal Server Error"}]}}


pramodrao2872
Re: Internal Server Error on Sandbox

We are looking into this error in Sandbox / CERT environment.

We will let you know shortly.

Best Regards,

Payeezy Team


alexandryusupov4691
Re: Internal Server Error on Sandbox

I confirm that error, whichever i try to deal with sandbox i get 500 internal server error. And i get that from your test page.

HTTP/1.1 500 Internal Server Error

Connection:
keep-alive
Content-Language:
en-US
Content-Length:
132
Content-Type:
application/json;charset=UTF-8
correlation_id:
228.1441188342191
Date:
Wed, 02 Sep 2015 10:05:42 GMT
OPTR_CXT:
01000100003fd9db31-363e-421b-834f-b44288bb9e3c00000000-0000-0000-0000-000000000000-1 HTTP ;
Server:
Apigee Router
X-Archived-Client-IP:
10.180.205.250
X-Backside-Transport:
FAIL FAIL
X-Client-IP:
10.180.205.250
X-Powered-By:
Servlet/3.0

{
"correlation_id": "228.1441188342191",
"Error": {
"messages": [
{
"code": "internal_server_error",
"description": "Internal Server Error"
}
]
}
}


christophergarv...
Re: Internal Server Error on Sandbox

I posted a similar question in the general discussion subforum before seeing this. 'Sandbox calls returning "internal server error" this morning'. Just FYI for anyone looking at this issue.


rohitrajagopal3538
Re: Internal Server Error on Sandbox

This issue has been resolved. Please try now.

Regards,

Payeezy team


sumandebnath4676
Re: Internal Server Error on Sandbox

I do not think so. I am still getting the same error on tokenize.

I, [2015-09-03T10:16:06.485798 #13334] INFO -- : post https://api-cert.payeezy.com/v1/transactions/tokens
D, [2015-09-03T10:16:06.485921 #13334] DEBUG -- request: User-Agent: "Faraday v0.9.1"
Apikey: "****"
Nonce: "****"
Timestamp: "1441255566484"
Token: "****"
Authorization: "****"
Content-Type: "application/json"
D, [2015-09-03T10:16:06.486000 #13334] DEBUG -- request: {"type":"FDToken","auth":"false","ta_token":"NOIW","credit_card":{"type":"visa","cardholder_name":"John Smith","card_number":"4788250000028291","exp_date":"1030","cvv":"123"}}
I, [2015-09-03T10:16:08.539667 #13334] INFO -- Status: 500
D, [2015-09-03T10:16:08.539988 #13334] DEBUG -- response: content-language: "en-US"
content-type: "application/json;charset=UTF-8"
correlation_id: "124.1441255568291"
date: "Thu, 03 Sep 2015 04:46:08 GMT"
optr_cxt: "010001000087b3e754-6e24-421a-8d7a-14b592f303d200000000-0000-0000-0000-000000000000-1 HTTP ;"
server: "Apigee Router"
x-archived-client-ip: "10.174.197.250"
x-backside-transport: "FAIL FAIL,FAIL FAIL"
x-client-ip: "10.174.197.250,54.236.202.5"
x-powered-by: "Servlet/3.0"
content-length: "132"
connection: "Close"
D, [2015-09-03T10:16:08.541078 #13334] DEBUG -- response: {"correlation_id"=>"124.1441255568291",
"Error"=>
{"messages"=>
[{"code"=>"internal_server_error",
"description"=>"Internal Server Error"}]}}


alexandryusupov4691
Re: Internal Server Error on Sandbox

No, issue is still present.
https://developer.payeezy.com/tokenizedtreditcardpost/apis/post/transactions/tokens-1
At that example i still get 500 error each time i try.


rohitrajagopal3538
Re: Internal Server Error on Sandbox

Sorry about that. This issue has re-appeared today. We are working on this. We will post an update as soon as it is fixed.

Regards,
Payeezy team

 


alexandryusupov4691
Re: Internal Server Error on Sandbox

Is not working again.
https://developer.payeezy.com/tokenizedtreditcardpost/apis/post/transactions/tokens-1
That url give me 500 error, when i send the request.


rohitrajagopal3538
Re: Internal Server Error on Sandbox

Please try now. We fixed the issue.

Regards,

Payeezy team


irummaan5254
Re: Internal Server Error on Sandbox

I am still getting the same error

{"correlation_id":"228.1443425902644","Error":{"messages":[{"code":"internal_server_error","description":"Internal Server Error"}]},"transaction_status":"Not Processed"}


rohitrajagopal3538
Re: Internal Server Error on Sandbox

Hello,

I just checked the tokenization apis and they are working fine. Which API method are you using?

Regards,

Payeezy team


rajandhinoja16933
Re: Internal Server Error on Sandbox

I am now still getting error

{"correlation_id":"228.0711014920318","Error":{"messages":[{"code":"500","description":"Internal Server Error"}]},"transaction_status":"Not Processed"}


heraldsuva16934
Re: Internal Server Error on Sandbox

I am also getting the same issue here. Did somebody resolved this issue?


christopherlord730
Re: Internal Server Error on Sandbox

On 10/4 there was a brief interruption in service in the sandbox environment.