Re: Merchant Status: Time from Pending to Approved
Hi Tigran,
Normally the process of boarding a merchant involves various steps as listed below:
1) Merchant application review
2) Credit profile check
3) approve application
4) issue boarding credentials
5) Link the merchant to Payeezy and confirm boarding.
6) My Merchants tab in developer portal will reflect all the necessary keys (API KEY, TOKEN, SECRET etc.)
As we just discussed shortly for one of your merchants and in this case, the merchant was already boarded for Global Gateway (GGE4) and hence we noticed delay in boarding an existing merchant for Payeezy.
We agree that it took a long time (2 weeks plus) to figure this out.We apologize for the delay caused to you in boarding the merchant. We are putting in process changes and system fixes for this specific scenario so that we have alerts and appropriate handling procedures in place to identify the issue and take necessary actions.
We will respond back shortly to associate your merchant and provide the necessary keys to go -live.
Hi tigranasriyan2952,
It should generally take 3 to 5 days.
Thanks and Regards,
Nilesh Dafe
Hi Tigran,
Normally the process of boarding a merchant involves various steps as listed below:
1) Merchant application review
2) Credit profile check
3) approve application
4) issue boarding credentials
5) Link the merchant to Payeezy and confirm boarding.
6) My Merchants tab in developer portal will reflect all the necessary keys (API KEY, TOKEN, SECRET etc.)
As we just discussed shortly for one of your merchants and in this case, the merchant was already boarded for Global Gateway (GGE4) and hence we noticed delay in boarding an existing merchant for Payeezy.
We agree that it took a long time (2 weeks plus) to figure this out.We apologize for the delay caused to you in boarding the merchant. We are putting in process changes and system fixes for this specific scenario so that we have alerts and appropriate handling procedures in place to identify the issue and take necessary actions.
We will respond back shortly to associate your merchant and provide the necessary keys to go -live.
Thanks and Regards,
Pramod Rao
Pramod.Rao@firstdata.com
404-202-7499 (cell)