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kurtlaurinaitis6149
the underlying connection was closed: An unexpected error occurred on a send

I'm getting this error when trying to submit payments. This just started to happen randomly.


christopherlord730
Re: the underlying connection was closed: An unexpected error...

Please ensure the connection is being negotiated with only TLS 1.2. Our PROD servers have been updated in anticipation of the PCI Mandate in June 2018.


houssamhamdan20747
Re: the underlying connection was closed: An unexpected error...

Could you please write us at which date exactly you updated the PROD Server ? We are currently receiving the following error on all transactions from our ecommerce portal
"Can not process credit card payment at this time. Please, try later. "


christopherlord730
Re: the underlying connection was closed: An unexpected error...

It was done early in the morning on 5/7


houssamhamdan20747
Re: the underlying connection was closed: An unexpected error...

Thanks for prompt reply.

Is this related to EU General Data Protection Regulation (GDPR) ?


christopherlord730
Re: the underlying connection was closed: An unexpected error...

No, it relates to the PCI Compliance mandate going into effect on 6/30/18

https://blog.pcisecuritystandards.org/are-you-ready-for-30-june-2018-sayin-goodbye-to-ssl-early-tls


kurtlaurinaitis6149
Re: the underlying connection was closed: An unexpected error...

That was it, thank you.